Frequently Asked Questions

Based on overnight shipping, the rental starts the day you receive it and the last day of rental is the day you ship it back. Any major courier is acceptable (i.e. FedEx, UPS, DHL, US Postal Service, etc.) although FedEx is preferred.

If we ship on our account we re-charge at our cost + 15%.

Generally not.

We require an insurance certificate showing HTS Advanced Solutions as the certificate holder and that you are covered for “Rental Equipment” for the full replacement value of the equipment on your general liability policy. This will be in the range of $50,000-$125,000 depending upon which equipment you rent.

You can rent one of our technicians and a scanner to support you on your project. As long as one of technicians is with the equipment at all times, it is covered under our insurance policy.

All equipment is inspected upon return, and you are liable for any damages not attributed to normal wear and tear.

A standard scanner rental includes 2 x batteries, power supply, power cable, tripod, quick-release panorama bracket, or Tribrach, data storage/SD card, and custom transit case. Additional components and accessories are available for rent for an additional fee such as sphere sets, tilt and turn targets, laptop, and software.

The scan data will need to be processed and registered and there are many options for software, some product-specific, others industry-specific. We can recommend software based on your workflow and application. If you do not have experience working with scan data we strongly recommend using HTS Advanced Solutions to provide training before any rental.

We can provide daily, and weekly rentals of Leica Geosystems Cyclone or FARO SCENE. The software can be delivered by E-license, Dongle, or on a dedicated laptop.

HTS Advanced Solutions offers a full range of training covering field data acquisition, post-processing, and other advanced workflows and techniques (either directly or through our network of partners).

We provide 24/7 technical support to troubleshoot the problem. If we can’t get you back up and running we will send out another unit, at no cost to you.

If you have an account with us typically within an hour or two if needed for pick up. For new clients usually same-day if payment is through CC. Net 30 maybe a day or two depending on the issuance of the Certificate of Insurance.

All pre-owned sales are sold as is. If there is a transferable warranty, that would occur. Pre-owned sales come with a valid calibration certificate and a recent test sheet.

Picking the right piece of equipment comes down to the specific requirements of your project and deliverables. In the case of 3D Scanners knowing if you would need a long or short range will allow you to pick between a station or handheld unit. Specific accuracy and format will all account for what is the best solution for you. If you are unsure, you can discuss your needs with our experienced technicians and we will help you with the selection.

It varies. Without knowing the type of model and the level of detail required it is difficult to assess the cost.

Factors affecting cost:

• level of detail
• size/scale of the model
• cover needed
• pedestal needed with or without locking casters
• lighting required
• travel case required
• amount of 3D printing required, etc.

The time it takes to make a model will depend on the factors listed below. As a rule of thumb, reach out for quotes 10-12 weeks in advance, even earlier for larger projects.

Turn-around time depends on our current work load so we recommend that you contact us early!

Factors affecting delivery time:

• level of detail
• size/scale of the model
• cover needed
• pedestal needed with or without locking casters
• lighting required
• travel case required
• amount of 3D printing required, etc.

High, Medium or Low:
A model may be comprised of different levels of detail as the one shown below.

The level of detail a model requires depends on what you are showcasing. Sometimes a model needs to represent a structure and not necessarily show the detail of the structure. The example below shows all three levels of detail. High, Medium, and Low. Just because a structure is white does not necessarily make it a low-detail item. It can be highly detailed by adding gables, railings, people, cars, trees, etc and all be white. On the flip side, an item could be low detail, yet painted green.

Laser cutting and 3D print technology are leveraged to make our models. The materials used can range from acrylic, styrene, urethane, wood, brass, aluminum, and other durable long-lasting materials. We also use only top-grade automotive paint for our models.

Model bases are constructed using the torsion box technique for added durability. The base trim and cover lip are covered using Wilson Art Graphite Nebula.

We prefer that you provide CAD files but it is not always necessary.

If you do not have the CAD files our in-house 3D Scanning Dept. (who have the necessary expertise & equipment) can help, whether it is a landscape, building, figurine, etc.

Please refer to our care instructions webpage for more information.

Local delivery is included; however, shipping is not.

Yes, even if we didn’t build your model we can repair and restore an existing model to its former glory. Visit to learn more Model Restoration, Cleaning & Repairs

Avoid storing near a window. A model will deteriorate over time if it is exposed to the sun.

Use compressed air to remove any dust that may have settled on your model. Please be mindful of using it around trees or grass fixtures in case they shed.

Use household Saran wrap to wrap the cover to the base for travel. Plastic wrapping will also protect the cover from scratches and fingerprints while you are setting it up for your display. DO NOT use packing shrink wrap. Chemicals in this type of wrap are not compatible with the acrylic cover and could leave permanent marks.

The last thing you want is to nick the shiny acrylic finish of your model as you are unwrapping it. We recommend that you DO NOT use anything sharp like a knife.